Lutheran Community Care Centre

Privacy Statement

The privacy and confidentiality of personal information is of the highest importance to the Lutheran Community Care Centre (LCCC). Our staff is bound by strict professional and ethical standards pertaining to the confidentiality of personal information.

Our objectives are to:

• Safe guard the confidential nature of the service relationship between the LCCC and individuals and families.
• Promote responsible and transparent personal information management practices.

Legislation that guides our Privacy Policy includes Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA).

Some of the main purposes that we collect, use and disclose personal information are to:

1. determine eligibility for LCCC services;
2. place, advocate for, or refer you to other community services;
3. coordinate the provision of service with other community services;
4. assess or review your abilities and your support needs;
5. establish and maintain helpful and responsible relationships with individuals and families that use our services;
6. maintain a record of volunteers, donors, and other supporters of the LCCC;
7. communicate with and keep informed LCCC Stakeholders about our services, activities, and opportunities to support the organization;
8. meet legal and regulatory requirements.

The personal information typically collected and maintained by the LCCC includes an individual’s:

1. Name
2. mailing address
3. e-mail address
4. telephone number
5. date of birth
6. next of kin
7. emergency contact person
8. social history
9. education
10. health information
11. assessments
12. place of employment/occupation
13. photographs
14. interests and abilities
15. financial support given to LCCC
16. involvement with the LCCC
17. source of income

Not all of the information listed above is collected on each individual. The information collected is limited to the service, activity or purpose disclosed at the time of collection.

Your knowledge and consent are required when we collect, use or disclose your personal information. You have the right to withhold consent and to withdraw consent at a later time.

We will protect personal information through the use of security safeguards. Only those staff and other individuals associated with the LCCC with a need to know shall have access to your personal information.

Upon written request to the LCCC Privacy Officer an individual will be informed of the existence, use and disclosure of his or her personal information and will be given access to that information. An individual will be able to challenge the accuracy and completeness of the information and request to have it amended as appropriate.

For more information or to complain about our Privacy Policy and procedures contact the LCCC Privacy Officer by:

1. telephone: (807) 345-6062
2. mail: Lutheran Community Care Centre 245B Bay Street Thunder Bay ON P7B 6P2
3. e-mail: info@lccctbay.org
4. fax: (807) 343-7954

To contact the Privacy Commissioner of Canada call 1 800 282 1376 or visit the web site www.privcom.gc.ca

To contact Ontario’s Information and Privacy Commissioner call 1 800 387 0073 or visit the web site www.ipc.on.ca

To contact the Ontario College of Social Workers and Social Service Workers call 1 877 828 9380 or visit the web site www.ocswssw.org

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